Frequently Asked Questions

Browse the topics below to find what your are looking for.

Shipping

NOIZE ships worldwide via:
— FedEx
— Canada Post 
— UPS

Please note, all import duties, taxes and/or import fees are paid by NOIZE.

In the case that the carrier reaches out for duty and taxes payment, please contact info@noize.com.

Asia
South Korea

Australia
Australian Capital Territory, New South Wales, Northern Territory, Queensland, South Australia, Victoria, West Australia
*Excluding: Tanzania

Europe
Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Greenland, Iceland, Ireland, Italy, Luxembourg, Monaco, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, Poland, Hungary, Serbia

Middle East
Israel, Saudi Arabia, United Arab Emirates

North America
Canada, Mexico, United States
*Excluding: American Samoa, Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe and Armed Forces Pacific

United Kingdom

South America
Columbia

Canada
— FREE Standard Shipping on all orders over $100 before tax
— Standard Shipping (5-7 Business Days): $12
— Express Shipping (2-3 Business Days): $15

United States
 FREE Standard Shipping on all orders over $100 before tax
— Standard Shipping (5-7 Business Days): $15
— Express Shipping (2-3 Business Days): $18

International
Flat rate: $30

Australia
Flat rate: $45

All orders require 3-5 business days to process before shipment.

Once sent, the lead time for delivery is based on the shipping method chosen at checkout, which includes: 

— Standard: 5-7 business days 
— Express: 2-3 business days 

A tracking number will be sent to your email once generated. 

Please note, NOIZE is not responsible or liable for any lost or stolen packages. 

NOIZE is not responsible for any delays once the package has exited our warehouse facilities.

If you incur any issues, please reach out to our customer service team at info@noize.com.

We do not ship to PO boxes. Please provide a residential address as your shipping address.

Orders

The following forms of payment are accepted on NOIZE.com:

— American Express
— MasterCard
— Visa
— Apple Pay
— Google Pay
— PayPal Sezzle (learn more)

Please note, payments placed with PayPal eChecks will show as pending until the eCheck clears the bank. It usually takes up to 6 business days for an eCheck to clear and the order to be processed.

For security purposes, we are unable to accept payments made via Prepaid Visa cards or any form of gift card.

To request a change, you can contact us at info@noize.com and we will do our best to accommodate any possible changes. 

Unfortunately, we are unable to add an item to your order once it has been placed. 

Your order confirmation email is sent immediately. If you do not see it, please check your junk mail. Your order confirmation email contains your order number.

In the case that a new shipping address is needed, we would have to cancel the original order and place a new order with the correct shipping address. 

Returns

For regular priced merchandise, you’re eligible for a full refund within 30 days of the date of purchase. After 30 days, we will no longer accept returns. 

NOIZE offers free returns for Canadian and US orders. All returns outside of Canada and the United States are at the expense of the customer. 

Please note the following items cannot be returned:
— Swimwear
— BKIND items
— Socks 
— Items that are worn, washed and/or have tags removed 
— Items marked as final sale
— Items marked at 30% off or more

Click here for the full return policy details. 

Follow the steps at the Return Portal to request your return. 

The lead time to receive your shipping label is 2-5 business days. The label should be placed on the package for dropoff at the carrier's local depot. 

Once the return shipping label has been sent, place this one the package within 5 days of receiving. Returns beyond this timeline may be deemed as expired and will no longer be accepted as a valid return. 

Returns of items purchased at one of our retailers must be returned to the store that processed your transaction. 

Once we receive the item(s) back at our facility, we require 5-7 business days to process the return. A notification will be sent to your email once processed. 

Your banking institution can take up to an additional 10 business days to credit the refund back to your account.

We currently do not offer exchanges, however it is possible to have an online store credit generated to purchase another item. 

The easiest and quickest way of completing this process is to return your item through our Return Portal and purchase a new one.

In the rare case you received a defective or damaged item, please contact info@noize.com with a photo and order number. 

Product

View our Care Page for all instructions regarding how to wash your NOIZE items. 

Additionally, you can reference the care tag on the inner stitching of your item.

You can find a store near you by using our store locator.

We are also available in the following retailers: Hudson’s Bay, Simons, Sportium, Bloomingdales and Neiman Marcus.

Each item has its own ‘Find My Size’ tool that can be located on the right side of the product’s description. We encourage you to use this tool by inputting your dimensions to find the right size for you between each of our styles. 

Click here for the NOIZE Size Guide.

For any additional inquiries, please contact our customer support team info@noize.com.

We have long standing relationships with our manufacturers in China who guarantee that the materials used are sustainable for the environment. In addition, these relationships also guarantee affordable prices for our consumers, and fair working conditions and wages for their employees. We wouldn't have it any other way. 

All of our jackets are filled with recycled post-consumer water bottles, in efforts to minimise our impact on the planet. We do not harm any animals in the process (no fur, no wool, no leather, no down, no testing). 

Here is some more information to check-out on the details of the materials used: https://noize.com/pages/sustainable-practices

We thank you for caring about this environment and sustainable practices as much as we do. We are constantly challenging ourselves to better the world around us by making small changes that will have a large impact in the long run!   

Customer Service

Our business hours are from Monday to Friday, 9am to 5pm EST. 
Response time from our customer service department can be up to 3 business days. 

You can reach us by filling out the form on our Contact Us page.

PR Collaborations

Please contact our PR team at press@noize.com for any inquiries about possible collaborations.

More Questions?

We’re here to help from 9am-5pm EST, 5 days a week! Just fill out our form and we’ll be in touch within 24 hours.

Free Shipping

On all orders over $100 CAD/USD