Return Policy
Eligibility for return
For regular priced merchandise, you are eligible for a full refund within 14 days from the date of delivery. After 14 days, we will no longer accept returns.
- For sale merchandise, items marked as final sale and sales items marked 70% off or more cannot be returned or exchanged
- Sales items marked below 70% off be exchanged only.
- Socks are final sale
- Items must be unworn, unwashed and with tags attached.
- Returns are subject to inspection once returned. If items are not in their original form/condition we reserve the right to refuse your return and re-ship it at the expense of the customer.
All online orders can be returned through our return portal or in-store at the Mapleview Shopping Center location. Marche Central in Montreal will only accept exchange for same value items.
Flash Sale Regulations
We reserve the right to post spontaneous flash sales on any NOIZE product at anytime. Items in these flash sales will not be price adjusted if item was previously purchased. Please note that prices during the flash sale are subject to change at any moment. Flash sales are applied on selected products online and in store. Please request a return label from our Return Portal. All items must be unworn, unwashed and with tags attached. Returns are subject to inspection once returned. If items are not in their original form/condition we reserve the right to refuse your return and keep your item(s). Returns are subject to a restocking fee.
- Jackets and Boots: $12.50 restocking fee per item
- All other commodities: $6.50 restocking fee per item
*Please note that your items must be returned in their original packaging [box and reusable bag], otherwise your order will be subject to an additional $5 fee per item.These amounts will be deducted from your refund. Shipping fees are non-refundable.
Time to process your return
Please note we are taking extra safety precautions to process returns, it may take us slightly longer than usual (10-15 days) to issue your refund. We appreciate your patience during this time.
Restocking fee
Returns are subject to a restocking fee.
- Jackets and Boots: $12.50 restocking fee per item
- All other commodities: $6.50 restocking fee per item
*Please note that your items must be returned in their original packaging [box and reusable bag], otherwise your order will be subject to an additional $5 fee per item.
These amounts will be deducted from your refund. Shipping fees are non-refundable.
Exchanges
If you are looking to replace your item for a different colour or size, follow the steps to do so in our exchange portal.
Replacement orders will be sent out 48 hours after the return package is dropped off to the carrier.
As part of our commitment to exceptional service, we allow one exchange for items bought from our online store. Please note that following this exchange, all subsequent transactions are considered final sales, and unfortunately, we cannot accommodate further exchanges.
Damages & Repairs
Kindly contact our customer care for assistance info@noize.com
Please note we are taking extra safety precautions to process returns, it may take us slightly longer than usual (10-15 days) to issue your refund. We appreciate your patience during this time.
