Return Policy
Eligibility for return
For regular priced merchandise, you’re eligible for a full refund within 30 days of the date of purchase. After 30 days, we will no longer accept returns.
We offer free returns for Canadian and US orders.
All eligible online orders can be returned through our return portal.
Once completed and our team has approved the return, a return shipping label will be sent to your email address.
The label should be placed on the package for dropoff at the carrier's local depot within 5 days of receiving it. Returns beyond this timeline may be deemed as expired and will no longer be accepted as a valid return.
Returns of items purchased at one of our retailers must be returned to the store that processed your transaction.
For sale merchandise, items marked as final sale and sales items marked 30% off or more cannot be returned. Socks and BKIND items are final sale. Items must be unworn, unwashed and with tags attached. Returns are subject to inspection once returned. If items are not in their original form/condition we reserve the right to refuse your return and re-ship it at the expense of the customer.
Exchanges
If you are looking to replace your item for a different colour or size, follow the steps to do so in our exchange portal.
Replacement orders will be sent out 48 hours after the return package is dropped off to the carrier.
As part of our commitment to exceptional service, we allow one exchange for items bought from our online store. Please note that following this exchange, all subsequent transactions are considered final sales, and unfortunately, we cannot accommodate further exchanges.
Restocking fee
Returns are subject to a restocking fee. There is no restocking fee if return is done in store.
Jackets and Boots: $12.50 restocking fee per item
All other commodities: $6.50 restocking fee per item
*Please note that your items must be returned in their original packaging [box and reusable bag], otherwise your order will be subject to an additional $5 fee per item.
These amounts will be deducted from your refund. Shipping fees are non-refundable.
Time to process your return
Please note we are taking extra safety precautions to process returns, it may take us slightly longer than usual (10-15 days) to issue your refund. We appreciate your patience during this time.
Flash Sale Regulations
We reserve the right to post spontaneous flash sales on any NOIZE product at anytime. Items in these flash sales will not be price adjusted if item was previously purchased. Please note that prices during the flash sale are subject to change at any moment. Flash sales are applied on selected products online and in store. All merchandise purchased during our flash sale are eligible for a full return within 30 days from date of purchase, unless stated otherwise by the flash sale legal terms. Please request a return label from our Return Portal. All items must be unworn, unwashed and with tags attached. Returns are subject to inspection once returned. If items are not in their original form/condition we reserve the right to refuse your return and keep your item(s). Returns are subject to a restocking fee.
Damages & Repairs
Kindly contact our customer care for assistance info@noize.com
Please note: If you purchased from a retail store or third party website other than Noize, warranty inquiry must be made directly through the retailer.
